complaint·July 31, 2025

[CONTINUED FROM LIC 9099] Their doctor wrote that while R1 was able to follow instructions and able to communicate their needs, R1 was also confused/disoriented. R1 was non-ambulatory and relied on staff assistance with dressing, bathing, and changing their incontinence briefs. The Complainant did not have direct knowledge of the allegation but rather relied on R1’s statements. In their own interview with LPA, R1 was disoriented to time and displayed repeated non-tangential thinking. There were also significant inconsistencies/contradictions and reversals in R1’s narrative of the incident. Nonetheless, R1 was able to say a male facility staff had kissed them repeatedly on the cheek, then groped their breasts under their shirt while they were in bed at the facility. R1 could not say if this occurred once, or more than once. R1 initially declined to identify their perpetrator by name, but answered questions about the perpetrator’s physical appearance characteristics. R1 subsequently provided a name to LPA. Review of the staff and resident rosters, corroborated by manager and caregiver interviews, showed: There were no staff or residents matching the name which R1 provided. There were also no staff or residents who resembled the physical appearance profile which R1 provided. Staff who were interviewed unanimously reported that R1 was sometimes very confused and that they had never seen any coworker kiss, grope, or physically/sexually abuse any resident in care. They also denied abusing any resident, themselves. LPA also interviewed 3 of 6 housemates who were present at the facility (the other two residents were at the hospital), finding no evidence/suggestion that R1 or any resident had been physically/sexually abused by facility staff. Residents were complimentary of the care they received. Prior to CCLD’s involvement, the Long-Term Care Ombudsman’s office independently investigated the same allegation involving R1, determining that it was unsubstantiated. Based on records and interviews, a preponderance of evidence does not exist to show that Licensee's staff physically/sexually abused resident. The allegation is therefore Unsubstantiated, and no deficiency was cited. An exit interview was conducted with Licensee/Administrator Jenifer Sequeira, to whom a copy of this report and the Licensee/Appeal Rights (LIC9058 03/22) were provided.