complaint·January 16, 2026

(Continued from LIC9099) Records reviewed revealed that Resident #1 (R1) lived at the facility from 9/25/24 through 11/8/24. [See LIC811 Confidential Name List for a description of select person identifiers used in this report.] Per the Admission Agreement, signed by the Administrator and R1’s Representative on 9/23/24, it is stated that if the resident leaves the facility for any reason during the second month of residency, the resident shall be entitled to a refund of at least 60 percent of the preadmission fee amount in excess of five hundred dollars ($600). Records reviewed revealed that facility staff did issue a refund in the correct amount of $600 on 11/12/24 addressed to R1’s Representative, however, due to a clerical error the check was mailed to the wrong address. The Department has investigated the above-mentioned allegation. Based upon the information obtained during this investigation, it is determined that the preponderance of evidence was not met to support or corroborate this allegation and therefore deemed unsubstantiated. An exit interview was conducted with Caregiver Wilma Castagnola, to whom a copy of this report and the Licensee’s Rights (LIC9058 01/16) were provided.