complaint·June 10, 2025

Staff stated that the pest control company would check and replace traps during the visit and interviews did not reveal concerns with the quality of work done by the pest control company. Review of pest control service reports from April to June 2025 revealed evidence of rodent activity in the facility kitchen which was first observed by the pest control company on 4/21/2025. During the pest control service on 4/21/2025, multiple dead rodents were found in rodent traps located within the kitchen ceiling and the pest control technician recommended duct inspection and the closure of any holes located in the kitchen ceiling to prevent future rodent activity. The facility was reinspected by the pest control company on 5/2/2025 with no evidence of rodent activity. On 5/19/2025, one dead rodent was observed in a trap located in the kitchen ceiling and the pest control technician stated that the rodent might have entered the building prior to sealing the exterior holes. On 5/27/2025, staff complained to the pest control technician that there was a foul smell in the kitchen and observed multiple dead rodents in a trap placed in the kitchen ceiling. The technician located additional openings in the adjacent laundry and maintenance room that could allow rodent access to the kitchen and recommended sealing those holes as well. The technician also recommended increasing the pest control service to once a week to deal with the rodent activity. On 6/2/2025, the technician observed one dead rodent in a kitchen ceiling trap. Interviews with an outside source did not reveal any concerns with the facility’s response to the discovery of rodents in the facility. The outside source also stated that the facility was following through with the pest control company’s recommendations to mitigate and preventing future rodent activity. LPA toured the laundry room, boiler room, and the facility kitchen during today’s visit and did not observe any evidence of rodent activity or droppings on the floor or in food storage areas. Dry food items were stored within plastic bins and elevated off the floor. LPA also toured the outside of the building and observed multiple areas including outside of the kitchen, laundry, and boiler rooms that had foam insulation sprayed into pipe fittings, duct work, and other openings to prevent rodent entry. Staff stated that new food containers were purchased to protect food supplies, and dry food items were stored in hard plastic bins to prevent rodent access. Continued on LIC9099-C page... Staff admitted that the rodent activity took time to be properly discovered due to the rodents primarily being in the ceiling, but staff did not reveal concerns with the facility’s response to the rodent activity. Interviews revealed that the rodent activity had decreased in the last month and rodents were only being found in traps in the kitchen ceiling. The Department has investigated the above-mentioned allegation and based on interviews and records review, the preponderance of the evidence has not been met, therefore, this allegation is deemed unsubstantiated. An exit interview was conducted with Executive Director Jill McDonald , whose signature below confirms receipt of a copy of this report and the Licensee Appeal Rights (LIC9058 3/22).