complaint·December 15, 2025

Interviews revealed that R1 notified facility management of their concerns about the mold sometime in late July 2025 and management offered to relocate R1 to another apartment in the facility at no cost to R1. While interviews provided conflicting information for R1 not relocating to the other apartment, interviews and LPA observation during on-site visit on 8/12/2025 revealed that R1 was not relocated to an alternative apartment until 8/12/2025. Interviews with staff and R1 revealed that facility staff tested R1’s carpet using mold test kits purchased at a local retailer and those tests did not show any mold present in R1’s carpet. However, R1 insisted on having a professional company test R1’s apartment for mold, which was scheduled for 8/12/2025. Interviews with staff revealed that following the mold testing, the facility planned on removing R1’s carpet, sanitizing the foundation, and installing non-absorbent plank flooring. Facility management stated that R1 would be relocated to a different apartment on 8/12/2025 to allow for the construction. During the on-site visit on 8/12/2025, LPA Borunda was able to tour R1’s apartment and observe the mold testing conducted in R1’s apartment by the professional mold company. LPA did not observe any mild or strong odors to be present in R1’s kitchen, living room, bedroom, closet, or bathroom. Additionally, LPA did not observe any damp or wet flooring in R1’s apartment. LPA did observe multiple carpet discolorations in R1’s apartment, but, those discolorations did not have any odors, specific coloring, or a clear cause. Review of the inspection report from the mold company revealed that the testing revealed no evidence of mold contamination or water related damage in R1’s bedroom, bathroom, or closet. Additionally, the testing did not reveal any evidence of a leaking pipe or water in the foundation. The report did note that spore count inside R1’s apartment was higher than the outside spore count, which was uncommon, however, the report stated that there are no current state or federal regulations governing mold and indoor air quality. The report also stated that the higher levels could be due to a hidden source, older carpet, dust buildup, or the presence of a small pet. Interviews with staff revealed that the carpet was replaced and the foundation was cleaned and disinfected prior to R1 returning to their room sometime by end of September 2025. The Department has investigated the above-mentioned allegation and based on observation, interviews, and records review, the preponderance of the evidence has not been met, therefore, this allegation is deemed unsubstantiated. An exit interview was conducted with Executive Director Jill McDonald, whose signature below confirms receipt of a copy of this report and the Licensee Appeal Rights (LIC9058 03/22).