complaint·March 24, 2026

Evidence collected during interviews with facility management revealed that the Maintenance Director and Executive Director responded to the incident and were present at the facility within one hour of the plumbing leak occurring. Staff turned off the water and used water extractors, vacuums designed to handle water, and industrial fans to remove the water from the carpet and flooring. Additionally, interviews confirmed that a majority of the water had been removed from the memory care within a few hours of the leak and fans were used to continue the drying process for the carpet. Interviews with maintenance staff revealed that the water was turned back on for the memory care building within a few hours and industrial strength equipment was brought to the facility within a few days to dry to the carpet and remove any smells caused by the water leak. Interviews with memory care staff revealed that a couple of resident rooms were affected by the water leak, which resulted in residents being relocated to the common areas of the memory care while staff addressed the water leak. Staff stated that residents were encouraged to stay in common areas during the day to encourage socialization and participate in activities, which was supported by LPA observations during an on-site visit on 2/13/2026, and residents were able to return to normal use of their rooms by the end of the day on 2/7/2026. During an on-site visit on 2/13/2026, LPA Borunda conducted a tour of the memory care and did not detect any mild or strong odors of wet carpet, mildew, or any other offensive smells in the common areas, hallways, or the majority of resident rooms. One resident room did have a mild odor of wet carpet, however, interviews with the Executive Director during the tour revealed that the resident did not wish to keep their window or door open to allow for proper air flow or the use of fans, which was supported by observation. The carpet in the hallway, directly outside of where the water leak occurred, felt dry to the touch with no noticeable dampness. A couple of resident rooms had plank flooring which was slightly tacky when stepped on but was not determined to be a hazard. The Department has investigated the above-mentioned allegation and based on interviews and observation, the preponderance of the evidence has not been met, therefore, this allegation is deemed unsubstantiated. An exit interview was conducted with CDR Yadi Moreno, whose signature below confirms receipt of a copy of this report and the Licensee Appeal Rights (LIC9058 03/22).