complaint·November 24, 2025

(Continued from LIC9099) Per interview with R1, before being admitted to the facility, the dimensions of the wheelchair were taken and facility staff told R1 that their wheelchair would not fit through the interior doorway into the hallway, but could exit exterior doorway to outside and access other parts of the facility by entering through the front or back door. An interview with facility staff corroborated having this discussion with R1 prior to being admitted to the facility. Per interview with R1, this has not impacted their needs being met. Additionally, R1 and facility staff reported R1 was expected to get a new wheelchair with dimensions that would allow passage through interior doorways. Additionally, during a subsequent unannounced visit, LPA observed R1 in the new wheelchair able to go through the interior doorways of the facility. The Department has investigated the allegation that the facility is not meeting R1's needs. Based upon the information obtained during this investigation, it is determined that the preponderance of evidence was not met to support or corroborate this allegation and therefore deemed unsubstantiated. An exit interview was conducted with Administrator Silvana Huerta, to whom a copy of this report and the Licensee’s Rights (LIC9058 01/16) were provided.