complaint·January 12, 2026

(Continued from LIC9099-A) Regarding the allegation that staff did not provide a comfortable temperature for a resident, during unannounced visits LPA observed the only thermostat located towards the front of the facility to read within regulation range. However, the back of the facility was noticeably colder than the front of the facility. LPA utilized a thermometer to read the ambient temperature at the back of the facility several times during unannounced visits. Temperatures recorded (in Fahrenheit) by LPA that were below the minimum heated temperature were as follows: 64.9, 67.3, 66.6, 66.0, 67.6. Regarding the allegation that staff are not properly trained, LPA reviewed staff files which revealed staff were not up to date on their annual training including but not limited to, bathing, grooming, dressing, feeding, toileting, and infection control. The Department has investigated the above mentioned allegations. Based upon the information obtained during this investigation, it is determined that the preponderance of evidence was met to support or corroborate these allegations and therefore deemed substantiated. Two deficiencies are being cited per Title 22 California Code of Regulations (please refer to 9099-D page). An exit interview was conducted with Administrator Dragana Lekovic, to whom a copy of this report and the Licensee’s Rights (LIC9058 01/16) were provided. (Continued from LIC9099) Regarding the allegation that staff did not ensure a resident was properly fed, interviews with residents in care did not report concerns regarding being properly fed. During unannounced visits LPA observed menus posted and observed breakfast and lunch being served to residents. Interviews with outside sources reported their observations of meals to be satisfactory and no concerns regarding residents not being properly fed. Regarding the allegation that staff yelled at a resident, interviews with residents in care and outside sources did not report observing staff yell at residents. Interviews with staff did not report observing other staff yelling at residents. During LPA unannounced visits, LPA observed residents being treated with dignity and respect. Regarding the allegation that staff was sleeping while providing care and supervision, interviews with staff reported that overnight there is at least one staff awake. Records reviewed corroborated this staff schedule. Interviews with residents in care did not report lack of supervision during the night, or ever observing staff to be asleep while providing care and supervision. Interviews with outside sources did not report observing staff sleeping while providing care and supervision. Regarding the allegation that staff did not meet a resident’s bathing needs, during unannounced visits LPA observed residents in care to appear clean and well groomed. Interviews with staff reported regularly bathing residents. Interviews with residents in care reported their bathing needs being met. Additionally, interviews with outside sources did not report concerns regarding residents not receiving regular bathing. Regarding the allegation that staff did not properly dress a resident, during unannounced visits LPA observed residents in care to be properly dressed. Interviews with staff reported assisting residents with getting dressed every morning. Interviews with residents in care reported staff assisting them with getting dressed. Interviews with outside sources did not report any concerns regarding residents not being properly dressed. The Department has investigated the above mentioned allegations. Based upon the information obtained during this investigation, it is determined that the preponderance of evidence was not met to support or corroborate these allegations and therefore deemed unsubstantiated. An exit interview was conducted with Administrator Dragana Lekovic, to whom a copy of this report and the Licensee’s Rights (LIC9058 01/16) were provided.