complaint·April 14, 2026

(Continued from LIC9099) Regarding the allegation that facility staff did not properly address change in R1’s condition, based on observation notes the facility kept on R1, there was nothing indicative of a change of condition throughout the month of January. Interviews with staff also reported not observing any change in condition of R1 until R1 was observed to have seizure like activity which prompted staff to contact emergency medical assistance, which was documented on R1's care notes and in an Incident Report. Regarding the allegation that facility staff did not assist R1 with hygiene as needed, records reviewed revealed that R1 was assessed to need minimal standby assistance with dressing and personal hygiene care. Interviews with outside sources reported residents always appear to be clean and well groomed. Interviews with residents reported staff ensure their hygiene needs are being met. Further, during LPA unannounced facility visits, LPA observed residents in care to appear clean and well groomed. Regarding the allegation that facility staff did not ensure resident’s dietary needs were met, according to records reviewed, R1 did not require a special diet and was able to feed himself. Further, R1’s nutrition and hydration plan noted that the administrator and family would be notified if R1’s intake declined for 2 consecutive days, which did not occur per observation notes. Regarding the allegation that facility staff did not properly report an incident, records reviewed revealed that the facility submitted an Incident Report to the Department regarding the incident involving R1. This report indicated contacting R1’s responsible party. Additional facility records noted contacting R1’s responsible party in regards to the incident. The Department has investigated the above mentioned allegations. Based upon the information obtained during this investigation, it is determined that the preponderance of evidence was not met to support or corroborate these allegations and therefore deemed unsubstantiated. An exit interview was conducted with Lucero Ochoa, caregiver , to whom a copy of this report and the Licensee’s Rights (LIC9058 01/16) were provided.