Complaint·September 13, 2021

As part of the investigation, LPA toured and verified the facility's temperature on multiple floors, in multiple resident's rooms, and in common areas. LPA also interviewed those respective residents regarding to the temperature in their rooms. They reported that the room temperature was comfortable and when the temperature got high, they knew about the warm weather protocols, such as requesting for a swamp cooler and/or going to the cooling areas like the auditorium. Below is a list of the rooms and common areas that LPA checked during the tour: - Room 1608 was at 72 degrees F. - Room 1606 was at 72 degrees F - Room 1004 was at 73 degrees F - Room 2303 was at 75 degrees F - Room 316 was at 73 degrees F - Room 314 was at 76 degrees F - Room 906 was at 70 degrees F - Rotunda Room's was at 76 degrees F - CA Suites was at 72 degrees F - Auditorium- was at 69 degrees F; the room has air condition but the facility added a portable air condition unit to ensure the temperature remains cool as the occupancy goes up. Furthermore, LPA interviewed the Executive Director who stated that the facility has sent memorandums and letters to the residents alerting them of a heat wave and reminding them of the facility's warm weather protocols. Regarding the expenses of installing the air conditioning unit, the Executive Director explained that when a resident puts in a request, the facility will pay for the bracket and the resident is responsible for the air conditioning unit. However, the facility will pay for the entire cost for the Assisted Living rooms that are facing the south side of the building as those rooms get hot and the residents require more assistance. Base on record review, observation and interviews during the course of investigation, this allegation is unsubstantiated. Although the above allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.