Complaint·March 14, 2024

Based on investigation conducted by LPA Jeung of the Community Care Licensing Division of the CA Department of Social Services, these allegations are determined to be unfounded. This means that the allegations could not have happened and/or are without a reasonable basis. Client #1 resided independently in room 6K from 11/29/08 until 3/9/23, when she fell in her room. Client sustained serious injuries, but client attributed the fall to her house slippers. Resident was discharged from hospital on 3/15/23 to skilled nursing unit of facility--licensed by CA Dept. of Health Services. She has relocated permanently to the skilled nursing unit. According to executive director, there is one kitchen that provides meals for all residents in assisted living, memory care, and skilled nursing. A full-time registered dietician--qualified by formal training or experience--is responsible for the operation of the food service for the entire building. LPA obtained copies of the certification and job description. In January 2023--prior to March 2023 fall--client's primary care physician documented that client chronically complains about food, doctors, etc., and is allergic to garlic and legumes. Client told LPA that she is allergic to berries, as well. Following the fall, SNF staff documented that "resident was noted to have extensive food preferences," and she complained about food quality.