Complaint·January 28, 2025

Complaint alleges resident are not provided appropriate foods that meet dietary restrictions. Upon tour of the facility, LPA found that the facility kitchen is equipped with a sufficient amount of food supplies, meeting nutritional value. LPA found that the facility provides several entree options each meal with additional daily items and snacks to choose from. Residents also mark or write requests on meal preferences. Kitchen staff have record of resident dietary restrictions with notation of restrictions labeled on the menu for each individuals' diet. Upon interviews with residents (R1, R2, R3), LPA received inconsistent information regarding food taste but was found that the facility provides 3 meals a day with a variety of nutritious food options. Upon interviews with staff (S4, S5), LPA received contradicting information towards the allegation with no indication that resident dietary needs are not met. Complaint alleges resident's incontinence care needs or not being met. Based upon multiple tours of the facility assisted living and memory care, LPA found resident living areas to be clean with no signs of foul odors or residents left soiled. Interviews with residents (R1, R2, R3) indicated no concerns with staff providing toileting or hygiene needs. Upon interviews with staff (S2, S4, S5) LPA found that staff conduct routine room checks for incontinence and general care. Staff (S1, S2, S4 & S5) also stated that there no concerns of caregiver staff not meeting incontinence care requirements. A finding that the complaint allegations, residents are not provided care with activities of daily living, residents are not provided social interaction and participation in activities, resident are not provided appropriate foods that meet dietary restrictions and resident's incontinence care needs or not being met are unsubstantiated meaning that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. No deficiencies cited.