Complaint·January 16, 2026

On 1/16/2026, Licensing Program Analyst(LPA) John Calandra arrived at the facility to open this complaint. LPA Calandra was greeted by Erlinda Averico, Caregiver and explained the purpose of the visit. Sarah Chu, Administrator arrived later during the visit. Complaint alleged that resident, R1 was only allowed to bathe once per week resulting in a skin infection. According to the Administrator and staff, R1 receives two showers per week and the skin infection on R1's leg developed during a recent stay at the hospital. Based on interviews, it is unknown how the skin infection developed. LPA collected the following documents at the facility: LIC 602 for R1, Appraisal of Needs and Services for R1, recent discharge notes, and shower schedule for residents. Although the above allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. An exit interview was conducted. This report was reviewed with facility representative and a copy provided.