Complaint·December 10, 2024

On 12/10/2024, Licensing Program Analyst (LPA) Tobola arrived unannounced for the purpose of delivering complaint investigation findings and was greeted by Ryan Banner, Healthcare Administrator. LPA Interviewed staff, outside parties and reviewed records during the course of the investigation. Complaint alleges, Facility did not provide resident records upon legal request. Based upon interviews and information provided by Executive Director (S1) and Healthcare Administrator (S2), LPA found that the facility received notification from legal attorney’s office representing former resident, (R1). The letter request was dated 9/27/2024 and received by the facility on 9/30/2024. Based upon review of facility records, LPA found that S2 had been in contact with the attorney’s office and provided all requested documents regarding R1 beginning 10/2/2024 with a final date of all records provided by 10/8/2024. The facility had complied with the legal record request and provided R1’s records within a timely manner. This agency has investigated the complaint allegation listed above. We have found that the complaint allegation was UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. No deficiencies cited.