Complaint·August 23, 2021

In addition, LPA interviewed R1's Responsible Party who stated that he/she visits the resident few times per week, some of those visits were pre-scheduled due to the Pandemic and some were not and he/she has never observed R1 having poor hygiene, having odor, not wearing any clothes and having soiled attends. Furthermore, LPA interviewed other resident's Responsible Parties regarding the facility's overall care performance, and they reported that the residents are well cared for; they have never observed their loved ones not wearing any clothes, and having poor hygiene. A couple of them with female residents residing at the facility stated that they were really impressed with the facility when they observed the facility provided manicure to their loved ones. Base on record review and interviews during the course of investigation, this allegation is unsubstantiated. Although the above investigations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Regarding to staff are restricting family visits to resident, there is no addition information forthcoming from the Complainant. LPA reviewed the visitor's sign-in log and observed that there were visitors visiting the facility on a daily basis. LPA interviewed the Health and Wellness Director who denied the allegation and stated that due to the Pandemic, the facility is requesting the family members to call and schedule the visits ahead of time to ensure the designated visitation area(s) is not overly crowded and if there are multiple visitors at the same time, the facility would make other alternate space arrangements to accommodate everyone and to ensure social distancing is maintained. In addition, LPA interviewed R1's Responsible Party who stated that the facility has never restricted the visits and it is understandable that the facility is asking the visits to be scheduled ahead of time to ensure everyone's safety. Furthermore, LPA interviewed other Responsible Parties who also validated that their visits were never restricted and they agreed with calling the facility ahead of time to schedule to visit to ensure everyone's safety. Base on record review and interviews during the course of investigation, this allegation is unsubstantiated. Although the above investigation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED. Regarding to staff are not allowing family members to take resident on an outing, there is no additional information forthcoming from the Complainant. LPA interviewed the Health and Wellness Director who denied the allegation and stated that the Complainant has never requested to take the resident out on an outing and since the Department updated the visitation and outing guidelines, the facility has honored serval residents going out on an outing with their family members. As part of the investigation, LPA interviewed R1's Responsible Party who stated that he/she has never requested to take R1 out on an outing due to the Pandemic and at the same time, he/she has never been told that he/she is not allowed to do so. In addition, LPA interviewed the other resident's Responsible Parties and they validated that they have never been rejected by the facility to take their loved ones out on an outing and at the same time, they also did not feel that it was safe to do so due to the Pandemic. Base on the interviews during the course of investigation, this allegation is unsubstantiated. Although the above investigation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.