Complaint·May 12, 2021

In addition, the staff members reported that most of the residents prefer chopsticks and they have not gotten any complaints from the residents regarding not having plastic utensils. During the interview with the residents, they validated that they prefer chopsticks over other utensils and one of them stated, " I always get what I want". Base on record review and interviews during the course of investigation, this allegation is unsubstantiated. Although the above investigations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview conducted with the facility's Administrator over the phone. The facility Administrator will receive this LIC9099 report through email to sign and email it back to LPA Han.