Complaint·April 2, 2025

R1 indicated to speak with their responsible party (I1). Upon interview with I1 LPA received contradicting information towards the allegation. Due inconsistent information gathered and to a lack of corroborating evidence, the allegation is found to be unsubstantiated. Complaint alleges staff did not provide records to resident or resident's authorized person upon request. LPA interviewed resident (R1) who stated that they did not have any concerns or report that the facility was not providing records. R1 can determine their own health needs, request their own medical and care records and stated that they have not requested any documents from the facility. R1 indicated to speak with their responsible party (I1). Upon interview with I1 LPA received contradicting information towards the allegation. Due inconsistent information gathered and to a lack of corroborating evidence, the allegation is found to be unsubstantiated. A finding that the complaint allegation alleges facility staff did not provide proper notice of rate increase is unsubstantiated meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. No deficiency cited.