Follow-up·April 17, 2025

On 4/17/2025, Licensing Program Analyst (LPA) Tobola arrived unannounced for the purpose of initiating a case management visit and was greeted by Executive Director, Cleitus Jones. The purpose of the case management is to address corresponding complaint investigation report number 14-AS-20240426082005. Upon further review of investigation evidence, the original complaint report (LIC9099) dated 4/2/2025 has been amended as subjected to substantiated findings. Complaint alleges facility staff did not provide proper notice of rate increase for resident (R1). Upon further review of R1’s invoices, payment ledger and rate of increase notice dated 7/31/2020; effective 10/1/2020, LPA identified inconsistencies of fee amounts charged that do not match the addendum rate. The facility also failed to include modified conditions and rate structure when in the notice in comparison to the ledger. Upon further review of R1’s invoices, payment ledger and rate of increase notice dated 4/30/2021; effective 7/1/2021, LPA identified inconsistencies of fee amounts charged that do not follow the addendum rate modified conditions and rate structure stated in the notice when in comparison to the ledger. Deficiency cited from the California Code of Regulations, Title 22, Division 6 of California Regulation. Appeal rights given. Failure to correct the deficiency and/or repeat deficiencies within a 12-month period may result in civil penalties.