Complaint·November 30, 2022

LPA reviewed the documents received from the facility and included case notes showing the notes by staff showing that they did attempt to provide services to the resident including the medications and feeding. The logs show the actions the facility took each time they assisted the resident. Records show that the medication list was provided to the daughter, the complainant, directly to show what medications the resident is receiving and the quantity. A medication profile, which acts as a medication prescription list as well as resident diagnosis. The list appears to be from the PCP of the resident and matches the meds administered on the facility's case notes. The case notes show that they provided food to the resident and that the resident also requested food. In regards to the residents needs being met, the case notes show all the services provided to the resident such as assisting to the commode, feeding, bathing, repositioning, exercising, etc. The resident was also received home health services by American Care Quest to provide Oxycodone and Fentanyl patches as some of the controlled medications. They provided help in regards to the resident's cancer. LPA Vado attempted to reach the complainant but did not receive contact back. Per the documentation provided from previous LPA Raygoza the complainant did not contact her as well. According to LPA Raygoza report dated 08/27/2020, the resident only resided at the facility for two weeks and was removed by the daughter at her own will. Facility did not charge the responsible party for the two weeks they provided care to the resident as an act of good faith. Due to the provided documents LPA Vado concurs with the findings of LPA Raygoza in delivering the findings as UNSUBSTANTIATED. This report is reviewed and discussed with the administrator. A copy is provided.