Complaint·October 21, 2024

On 10/21/2024, Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced complaint investigation visit in order to deliver findings regarding the complaint allegations received. LPA met with staff initially then the administrator Michael Lee. During the investigation LPA conducted interviews and reviewed pertinent documents related to the allegations. Per interviews with facility staff, medical attention was sought for the resident when they were alerted by the family of the resident that there was a possible medical issue. Staff attested to caring and feeding the resident that morning and bringing the resident to their room per resident request with no issues. Regarding the staff yelling, LPA could not determine if this took place and per observations and interviews, its common for staff to speak loudly to each other but not in an angrily way directed toward residents per observations and interviews conducted. During the investigation LPA could not prove or disprove that the allegations took place and due to conflicting information the allegations are unsubstantiated. Based on these observations, the above allegations are UNSUBSTANTIATED. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegations are unsubstantiated at this time.