Complaint·April 29, 2021

During a resident interview, one resident stated they had never seen the staff member in question inappropriately touch the resident. This resident also confirmed that the staff member in question is good and does their job in taking care of residents. In a second interview with resident two (R2), R2 verified that the staff member in question had, at one time in the dining room of the facility, leaned close and placed their hand on the shoulder of the resident in question. In the interview, R2 stated the staff member in question did not seem to have intentions to harm the resident but was too friendly with the resident in question. After review, this allegation is unsubstantiated. Concerning the allegation of facility staff mishandling the medication of residents while in care, LPA Filouane interviewed the Administrator, staff members, residents, and reviewed medication records of residents. The Administrator denied this allegation and stated they had never received reports of a resident's medication being mishandled. Staff members stated in interviews they had not encountered or observed medication mishandling in the facility. In resident interviews, LPA asked if staff mishandled medication, and residents stated staff would rush during medication aid. After review, this allegation is unsubstantiated. Concerning the allegation of facility staff's behavior posing a risk to residents, LPA interviewed the Administrator, staff members, and residents. During the interview with the Administrator, the Administrator denied this allegation. LPA asked if there was a report of staff members giving each other piggyback rides. The Administrator stated when one staff member had hurt their ankle, another staff member offered to lift said staff member on their back and take them to their destination. Staff members, in interviews with the LPA, denied this allegation and stated no one was giving rides to a staff member in the hallways. In interviews with residents, one resident confirmed they had seen a staff member giving a piggyback ride to another staff member. This resident did not know the reason for the piggyback ride and did not state it posed a risk to the residents. After review, this allegation is unsubstantiated. Concerning the allegation of facility staff mishandling the food of residents, LPA interviewed the Administrator, staff members, and residents. The Administrator denied this allegation in an interview and stated they had never received reports of food being mishandled by staff. In interviews with facility staff, staff members stated they have never mishandled food or witnessed food be mishandled or denied to residents. In resident interviews, there was not an affirmation of food being mishandled by staff. After review, this allegation is unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview conducted with the Administrator over the phone. The Administrator will receive this LIC9099 report through email or mail to sign and then will email or mail the signed version back to the LPA.