Complaint·October 21, 2021

Regarding to allegation of- residents are locked out the front door, the Reporting Party stated that Resident #1 (R1) and some of other residents are being locked out after leaving the facility from the front door and it is difficult for them to re-enter the facility from the main entrance especially with the residents who require medical device for ambulation as the main entrance is around the block. According to R1, R1 does not use the front door. R1 uses the elevator and the facility's main entrance to exit and to enter the facility. According to Resident #2 (R2), locking the front door is not a problem as R2 uses the main entrance to come back to the facility. According to the Director of the Behavioral Health Service Center, the front door was unlocked up until a few weeks ago as there were too many people congregating by the door and homeless people come in at night so the facility decided to lock the gate as people are leaving to ensure the safety of the residents and staff. In addition, the Director of Behavioral Health Service Center stated that the residents who ambulate with a medical device is being re-directed by the staff who monitors the exit door to take the elevator down to the 1st floor and then exit through the main entrance because it would be unsafe for them to exit from the front door as there are many stairs leading to the door. Base on observation and interviews during the course of investigation, this allegation is unsubstantiated. . Although the above allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. During the course of the investigation, LPA Han observed some documents did not reflect the current status of a resident. This deficiency will be cited on LIC809D. This report is reviewed and discussed the Administrator . A copy is provided.