Complaint·October 25, 2023

LPA interviewed 3 other residents who did their own laundry and all of them stated that they have not had any of their clothes missing from the laundry room. After the investigation, this allegation is deemed to be unsubstantiated as R1 did not report to facility staff when the hats were missing, and R1 was not able to provide additional details of the missing hats. Regarding to allegation of- Staff behavior towards resident was unacceptable, the reporting party reported resident- in - question (R1) experienced unacceptable behavior from staff members. As part of the investigation, LPA interviewed R1 and interim administrator. According to R1, he/she did not like the way he/she was being talked to by staff #1 (S1). R1 denied being mistreated by S1 but did not like the tone of voice such as when R1 did not want to take his/her medication, and felt he/she was being questioned by S1. However, R1 was not able to provide additional details and R1 stated that it was not reported to any team leaders and supervisors. LPA interviewed interim administrator who stated that S1 is being monitored on work related tasks but no one has expressed concerned about S1's tone of voice while talking to residents. LPA interviewed a team leader who reported that residents have not reported any concerns of any staff members being rude to them. LPA interviewed 3 residents and they all reported that facility staff members are caring, doing their best to care for them and they are friendly. After the investigation, this allegation is deemed to be unsubstantiated as R1 stated that he/she was not mistreated by S1 and interim administrator will speak to S1 regarding to the tone of voice while speaking to residents. Although the above investigations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED. This report is reviewed and discussed with interim administrator; a copy is provided.