Complaint·March 15, 2023

Concerning to R1 did not get the food items as ordered, the administrator stated that upon R1's admission, R1 selected the items from the weekly menu for breakfast, lunch, and dinner and when R1 did not get items as ordered, staff went to the kitchen and got it. The administrator also stated that since the mistakes were reported, the management team such as the resident care director, the dining service director and the administrator have met with R1 several times to improve R1's dining experience. In addition, the administrator has implemented a new system to improve tray/meal accuracy. According to the dining service director, he/she has met with R1 multiple times concerning food preferences and accuracy. He/she has reminded kitchen staff to check food accuracy before it leaves the kitchen and in-serviced them on improving communication. The dining service director also stated that since the new system that was implemented by the administrator, tray/meal accuracy has improved for R1. In addition, the facility staff brought R1 additional snacks that R1 did not order to ensure R1 has enough of it but R1 mistaken it as staff did not follow his/her food preferences. LPA interviewed facility staff who stated that when R1 did not get the food items as ordered, they would go to the kitchen and get it for R1 but that only happened when R1 was first admitted to the facility. LPA interviewed 4 residents and all of them reported that the facility serves good food, the dining experience is great and there are snacks available. Based on observation, interviews and record reviews during the course of the investigation this allegation is deemed to be unsubstantiated. However during the investigation visit, LPA reviewed R1's selective menu and under beverages, R1 selected orange juice but R1 was served apple juice. This observation will be documented on an advisory notes (LIC 9102 Technical Assistance). Although the above allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.