Complaint·May 24, 2023

On this day Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced complaint investigation visit in order to deliver findings regarding the above allegations. LPA met with health and wellness director Jennine Chan and explained the purpose of today's visit. During the investigation LPA conducted multiple interviews, reviewed pertient complaint documents, and obtained photos. The above allegations could not be proved or disporved by LPA during the investigation process. LPA could not meet the perponderance of evidence standard to prove that they did take place. These allegations are unsubstantiated. Report is reviewed with Jennine Chan. No citations issued.