Complaint·August 15, 2023

During the tour of R1's room, LPAs attempted to open and close the bathroom window but it was very tight. R1 attempted to open and close the window, however, R1 was not able to do so due to the tightness of the window. The sales and marketing director was able to open and close the bathroom window but acknowledged that it took a lot of strength. The administrator and the maintenance director were not aware of the bathroom window problem in R1's room, however, after attempting to open and close it, they acknowledged that it was tight, it took a lot of strength to operate it and it would be hard for R1 to open and close it. The maintenance director spray WD-40 oil around the window frame to loosen it but it was not successful. After the investigation, this allegation is deemed to be substantiated. Based on interviews, observations and record reviews during the investigation, the preponderance of evidence standard has been met. Therefore, this allegations were determined to be substantiated. Deficiencies of the California Code of Regulations, Title, 22 cited on the LIC9099-D. Failure to correct the deficiencies may result in civil penalties. Report was discussed with Administrator, and Appeal Rights provided.