Complaint·January 8, 2025

Upon inspection of bedrooms 300 and 304, LPA found that the facility is still undergoing repairs. However, LPA observed residents' rooms to be equipped with personal space heaters and additional blankets. LPA was able to interview resident (R1) located in room 300. R1 did not have any concerns or report being cold and stated that they felt fine. R1 was observed on their bed and showed LPA the additional blankets they were using. R1's space heater was off during the inspection but was tested and in working order. In addition both rooms (300 and 304) did not appear to be cold or at a discomforting temperature. LPA contacted San Francisco Ombudsman Officer, (O1) who also confirmed that they had conducted a facility inspection in response to the allegations. O1 indicated that the facility had provided additional blankets and space heaters for resident bedroom still in need of services. O1 also stated that during their visit, they were not able to conduct/determine a temperature reading due to no thermostat. Lastly, O1 reported the facility to have responded appropriately and in a timely manner. Complaint alleges facility is in disrepair after facility heating system had become damaged. Based upon interviews with staff (S1,S2) it was determined that the facility heating system had become damaged due to the boiler flooding and effecting the heaters. The facility became aware on 11/17/2024 and began repair requests immediately. Interview with Maintenance Director (S2) indicated that service repairs were submitted the following day. LPA was provided the invoice for the first repair service to the boiler. In addition, residents who's bedrooms were affected and had no working heater, were provided additional blankets and portable space heaters to accommodate while the facility repairs were in place. LPA was informed by Maintenance Director (S2) that the bedrooms 300, 301, 302 and 304 had been affected by the heating system damages. Upon inspection of bedrooms, LPA found that the heaters in rooms 301 and 302 had been restored to working condition with heaters observed to be on and the bedrooms warm and comfortable. Upon inspection of bedrooms 300 and 304, LPA found that the facility is still undergoing repairs with the remaining two bedroom heaters, but had provided appropriate accommodations. Although the facility had undergone damages to the heating system, LPA found that the facility had responded appropriately and timely in order to have the system restored. Due to contradicting information gathered during the course of the investigation the allegation is found to be unsubstantiated. A finding that the complaint allegations, staff did not maintain a comfortable temperature for residents in care and facility is in disrepair are unsubstantiated meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. No deficiencies cited.