Complaint·April 12, 2022

LPA Han interviewed the residents and 7 out of 7 residents validated that management proceed with actions right away when they discovered that there was no hot water in the building and they did receive updates regarding the repair from the management staff through the "Text- En- All" broadcast system. However, all of them also stated that they were not offered an alternate location for them to take a hot shower during the repair. This deficiency will be cited on LIC809D. Based on observation, interviews and record reviews during the course of the investigation, the above allegation is unsubstantiated. The facility did not have hot water for a few days due to a malfunctioned circulator hot water pump but the facility director proceed with actions on the same day when the problem was reported and the delay of the repair was due to a part that had to be shipped from another state. Although the above investigation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED. This report is reviewed and discussed with the administrator. A copy is provided.