Complaint·January 4, 2024

This report was Amended due to new information being found through the course of the investigation. Report was reviewed with Fili Igafo, Executive Director and a copy of the report left at the facility. On January 4, 2024, Licensing Program Analyst(LPA), John Calandra and Licensing Program Manager(LPM), Cara Smith arrived at the facility at 9:30 am to open a complaint with four allegations. LPA Calandra and LPM Smith met with Ella Frick, Executive Director and asked for the following documents: -Roster with apartment numbers and move-in dates. -Resident files -Pest Control Inspection Reports LPA Calandra and LPM Smith took a tour of the facility's common spaces including dining rooms and a cafe on the first, second, and fourth floors which were observed to be clean and orderly. LPA and LPM reviewed four resident records. Assessments were up to date. Newly admitted residents records were also observed to be complete. LPA and LPM collected resident documents and pest control inspection reports. LPA Calandra and LPM Smith also interviewed Arturo Balancas, Senior Maintenance Director. No concerns were noted. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegations are unsubstantiated.