Complaint·July 1, 2025

On 7/1/2025, Licensing Program Analyst (LPA) Tobola arrived unannounced for the purpose of delivering complaint investigation findings and was greeted by Executive Director, Fili Igafo. LPA toured the facility, interviewed facility staff, outside parties and made observations during the course of the investigation. Complaint alleges licensee is not ensuring that resident has hot water while in care. Upon tour of multiple resident bedrooms across several residential floors; LPA and staff tested water temperature dispensed from bathroom showers and found water temperature to be within approrpriate range. In addition, statement from reporting party provided contradicting information towards the allegation. Due to a lack of corroborating evidence the allegation is found to be unsubstantiated. No deficiencies cited during today's visit.