Complaint·February 18, 2026

Complaint alleged that clothing, shoes, and bedding have gone missing from R1's room and have not been returned or misplaced by the Licensee. Based on interviews of the Administrator and staff, the facility made reasonable efforts to safeguard R1's property by providing a secured room and by labeling R1's articles of clothing and other items. In addition, the Licensee found/returned or in some cases, replaced any missing items or provided reimbursement per their theft and loss policy. Complaint alleged that resident had missed several medical appointments. Based on interviews of staff, R1's responsible party takes them to medical appointments. In addition, many of R1's appointments take place inside of the facility. On some occasions, R1 has refused to go to their medical appointments and facility staff have talked to R1 about it but R1 has still refused. Although the above allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. An exit interview was conducted. A copy of the report was provided to the facility representatives.