Complaint·May 20, 2021

On 05/20/21, Licensing Program Analyst (LPA) Mohamed Filouane conducted a follow-up visit regarding this complaint investigation. Because of COVID-19 and social distancing measures, LPA Filouane called and spoke to Administrator Jeffrey Dillon over the phone and delivered the findings. Concerning the allegation of staff over-medicating a resident, LPA Filouane interviewed the Administrator, interviewed the resident, as well as reviewed the resident's medication records, physician's report, and plan of care. After review of the resident's medication records, LPA observed accurate medication administered as prescribed. The Department has investigated the complaint alleging staff members are over-medicating a resident. We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without reasonable basis. Exit interview conducted with the Administrator over the phone. The Administrator will receive this LIC9099 report through email or mail to sign and then will email the signed version back to the LPA.