Complaint·August 25, 2021

Concerning the allegation of staff having left the resident in soiled diapers which resulted in a bladder infection during the 07/19/21 hospital visit, LPA Filouane interviewed the Administrator, Director of Wellness, as well as reviewed the medical discharge document of the resident on 07/19/21. The Administrator and Director of Wellness denied this allegation. The Administrator stated there is no record of soiled diapers or a bladder infection regarding the resident in question. After review, this allegation is unsubstantiated. Concerning the allegation of the facility not answering their phones, LPA Filouane tested the facility phone line before conducting the 10-day visit, as well as tested the facility phone line during the 10-day visit. Facility staff answered both unannounced calls. The Administrator stated the facility's phone line had days when it was working and not working in past weeks. After review, this allegation is unsubstantiated. Concerning the allegation of the resident's wheelchair is in disrepair, LPA Filouane interviewed the Administrator, Director of Wellness, reviewed resident's record, and toured the resident's room. The Administrator denied the allegation. The Administrator stated the resident used their walker. The Director of Wellness stated they had never seen the resident use their wheelchair. LPA observed the wheelchair as functioning and not in disrepair. After review, this allegation is unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations is UNSUBSTANTIATED. Exit interview conducted with the Administrator. The Administrator will receive this LIC9099 report through email to sign. The Administrator will then email the signed version back to the LPA.