Complaint·March 3, 2022

Based on information obtained and investigation by LPA Jeung, these allegations are determined to be unfounded, meaning that the allegations could not have happened and/or are without a reasonable basis. Furthermore, despite multiple requests, complainant has failed to provide evidence to support these allegations. On 8/25/21, the Dept. investigated and concluded that a fall event regarding the hospice resident on 7/19/21 was unsubstantiated. This complaint alleges that the resident sustained injuries caused by a physical assault. Information obtained from prior investigation and this investigation--including medical records and interviews with medical professionals who attended resident--indicate that resident sustained injuries that were consistent with a mechanical fall forward, including facial bleeding and bruising. There was no suspicion that resident was assaulted. There is no indication that visitors were not allowed to visit resident based on review of facility visitor logs for July, August, September 2021 and information obtained from staff interviews. During a visit from a relative of this same resident who was verbally disruptive, SFPD were called to respond.