Complaint·April 3, 2023

On April 3, 2023, Licensing Program Analyst (LPA) Komal Charitra conducted an unannounced 10-day complaint visit. LPA met with Administrator, Jeffrey Dillon nd Director of Wellness, Renafe Mosquera and explained the purpose of the visit. Regarding the allegation that staff did not repair a resident's medical bed while in care, according to the reporting party, staff reported that Resident 1's (R1's) bed had been broken and not working for a while and could not be adjusted to sit R1 upright. During the investigation, LPA toured facility, observed R1's bed, and interviewed the Administrator and the Director of Wellness. According to the Administrator and the Director of Wellness, it was acknowledged that R1's medical bed was not working. The Director of Wellness had the Maintenance Director check the bed and found that the electical outlet was not working. During the visit today, LPA observed the bed to be in good repair and working condition. Based on interviews and observations conducted during the investigation, the preponderance of evidence standard has been met. Therefore, this allegation is determined to be substantiated. Deficiencies of the California Code of Regulations, Title, 22 cited on the LIC9099-D. Failure to correct the deficiencies may result in civil penalties. Report is reviewed with Administrator and Director of Wellness and a copy is provided with appeals rights.