Complaint·September 29, 2023

On this day Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced complaint investigation visit in order to investigate the allegations received and deliver findings on the allegations. LPA met with administrator assistant Lea Salazar and explained the purpose of today's visit. During the course of the investigation interviews were conducted, pertinent resident documents are reviewed, and facility observations are made. It is discovered that there is contradicting information in regards to the allegations received versus what the facility was able to provide via interviews, observations made, and documentation. LPA is unable to prove whether the allegations took place or not due to the conflicting information. Based on these observations, the above allegations are UNSUBSTANTIATED. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegations are unsubstantiated at this time. Report is reviewed with Lea Salazar.