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Inspection visit

Follow-up on corrections

PORTOLA GARDENSLicense 3856010451 citation on this visit
1 citation recorded

Inspector’s narrative

What the inspector wrote

On January 18, 2024, Licensing Program Analyst (LPA) Komal Charitra conducted an unannounced case management visit in relation to complaint control #: 14-AS-20231227095941. LPA met with Administrator, Gregory Bogart and explained the purpose of the visit. During the investigation regarding the above referenced complaint, LPA interviewed 5 residents and discovered 4/5 residents indicated that when they press their call button at night, staff do not respond in a timely manner. In addition, staff interviewed also indicated that he/she has heard complaints in the morning from residents that when they attempted to press their call pendant/button at night, staff either don't respond or respond late. LPA attempted to obtain call button/ call pendant records from the facility for review, however facility was unable to provide any documentation to show staff respond in a timely manner. Deficiency of the Residential Care Elderly California Code of Regulations, Title 22, Division 6 is observed and cited on a LIC 809D. Failure to correct the deficiencies may result in civil penalties. Report is reviewed with Administrator and a copy is provided with appeal rights.

Citations

1 citation recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 1569.312(a)Type A

    §1569.312 Basic services requirements..Every facility required to be licensed under this chapter shall provide at least the following basic services:..(a) Care and supervision as defined in Section 1569.2.Violation of this regulation is not met as evidenced by: Based on resident interviewed, 4/5 residents interviewed indicated that when they tried to press their call pendants/buttons, staff will either not respond or not respond in a timely manner which poses an immediate health and safety risk for residents in care.

FAQ · About this visit

Common questions about this visit

What happened during the January 18, 2024 inspection of PORTOLA GARDENS?

This was an other inspection of PORTOLA GARDENS on January 18, 2024. 1 citation were issued: 1 Type A (serious).

Were any citations issued to PORTOLA GARDENS on January 18, 2024?

Yes, 1 citation was issued (1 Type A, 0 Type B). The first citation was for: "§1569.312 Basic services requirements..Every facility required to be licensed under this chapter shall provide at least ..."

What type of inspection was this?

This was an other inspection. other inspections are conducted by CCLD as part of their licensing oversight.

SourceView on CCLDView original report

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.