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Inspection visit

Complaint

PORTOLA GARDENSLicense 3856010452 citations on this visit
2 citations recorded

Inspector’s narrative

What the inspector wrote

On 04/24/2025, Licensed Program Analyst (LPA) Yi Sam Jian arrived at the facility to deliver an amended copy of LIC9099. LPA met with administrator Greg Bogart and explained the purpose of the visit. Regarding the allegation that Staff engaged in inappropriate behavior in resident's room, the department was provided with video evidence showing a female staff lowering her pant in the presence of a male staff while inside the resident’s room. Regarding the allegation that facility staff was not meeting the resident’s hygiene needs: The Service Plan dated 12/06/2024 indicates that the resident was to receive full assistance with bathing on a daily basis. No shower assistance was logged on 12/06/2024-12/07/2024. Based on interviews and document review during the course of the investigation, the department determined that the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. The deficiency is cited in accordance with California Code of Regulations, Title 22 Division 6, Chapter 8 and is noted on the attached LIC 9099-D.

Citations

3 citations recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 87463(b)(1)(C)Type A

    Reappraisals requirement: The reappraisal shall document significant changes in…Behavioral expression…that may result in harm to self or others. This requirement was not met, as evidenced by file reviews and interviews, which revealed that the client was not reappraised after documented incidents of exhibiting harm to staffs. This violation poses an immediate health and safety risk to residents in care.

  • 87468(a)(4)Type A

    Personal rights requirement: To care, supervision, and services that meet their individual needsThis requirement was not met, as evidenced by file reviews and interviews revealed that the client’s care, supervision and services were not adjusted to prevent harm to other client, despite documented incidents of client exhibiting harm toward staffs. This violation poses an immediate health and safety risk to residents in care.

  • 87468.1(a)(1)Type A

    Dignity in personal relationships

    Personal Rights requirement: Residents in all residential care facilities for the elderly shall…be accorded dignity in their personal relationships with staff This requirement is not met as evidenced by: Based on video evidence showing two staffs engaging in inappropriate conduct inside the resident’s room. This serious violation poses an immediate health and safety risk to residents in care.

FAQ · About this visit

Common questions about this visit

What happened during the April 24, 2025 inspection of PORTOLA GARDENS?

This was a complaint inspection of PORTOLA GARDENS on April 24, 2025. 2 citations were issued: 1 Type A (serious) and 1 Type B.

Were any citations issued to PORTOLA GARDENS on April 24, 2025?

Yes, 2 citations were issued (1 Type A, 1 Type B). The first citation was for: "Reappraisals requirement: The reappraisal shall document significant changes in…Behavioral expression…that may result in..."

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

SourceView on CCLDView original report

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.