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Inspection visit

Complaint

PORTOLA GARDENSLicense 3856010451 citation on this visit
1 citation recorded

Inspector’s narrative

What the inspector wrote

On 07/18/2025 Licensing Program Analysts (LPAs) Yi Sam Jian met with staffing coordinator, Lea Salazar, to conduct a complaint investigation. Purpose of visit explained. Administrator, Gregory Bogart arrived later during the visit. LPA gathered information relevant to allegations. LPA conducted staff interviews. Regarding the allegation that Resident was not accorded dignity in their relationship with staff and other residents, multiple staff confirmed the comment was made and found it inappropriate. Staff's comment and lack of understanding regarding resident dignity and privacy policies constitute a violation of residents’ personal rights. Based on interviews and file reviews during the course of the investigation it was determined that the preponderance of evidence standard has been met, therefore the allegations above are found to be SUBSTANTIATED. The deficiency is cited in accordance with California Code of Regulations, Title 22 Division 6, Chapter 8 and is noted on the attached LIC 9099-D. Report is reviewed with administrator and a copy is provided.

Citations

1 citation recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 87468.1(a)(1)Type B

    Dignity in personal relationships

    Personal Rights requirement: Residents in all residential care facilities for the elderly shall…be accorded dignity in their personal relationships with staff, residents

FAQ · About this visit

Common questions about this visit

What happened during the July 18, 2025 inspection of PORTOLA GARDENS?

This was a complaint inspection of PORTOLA GARDENS on July 18, 2025. 1 citation were issued: 1 Type B.

Were any citations issued to PORTOLA GARDENS on July 18, 2025?

Yes, 1 citation was issued (0 Type A, 1 Type B). The first citation was for: "Personal Rights requirement: Residents in all residential care facilities for the elderly shall…be accorded dignity in t..."

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

SourceView on CCLDView original report

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.