Complaint·September 5, 2025

THIS IS AN AMENDED REPORT FROM AN ORIGINAL REPORT DATED 09/05/2025. Regarding the allegation that the staff isolate resident, during the investigation, interviews with multiple residents provided statements that contradicted this allegation. Residents interviewed reported that they were free to socialize, participate in communal activities, and dine with others without restriction. No reported incident of resident experiencing or observing any form of intentional isolation by staff. Observations conducted during the visit did not reveal any evidence of inappropriate seclusion. Facility staff reported that meals may occasionally be served in residents’ rooms based on medical needs or personal preference, but there is no policy or practice of isolating residents. Regarding the allegation that the Resident is not provided with adequate dining accommodations, interviews conducted with multiple residents revealed statements that contradicted this allegation. Residents interviewed expressed satisfaction with the dining services, including food quality, accessibility, and the overall dining experience. LPA observed the dining area and found it to be clean, organized, and appropriately set up for resident use. The Department has investigated the above allegations. The allegations are UNSUBSTANTIATED. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. Report is reviewed with administrator and a copy is provided.