Complaint·March 24, 2026

On 03/24/2026, Licensing Program Analyst (LPA) Yi Sam Jian conducted an unnannounced complaint investigation visit. LPA met with Administrator, Gregory Bogart, LPA explained the purpose of the visit. Regarding the allegation that staff do not follow residents’ care plans requiring a two-person assist resulting in a resident injury, the Department conducted an investigation. Interviews with resident R1 and staffs indicated that resident R1 received assistance from three staff members, and that R1’s fall was not related to staff assistance. A review of records, including the hospital after-visit summary, documented that R1 was diagnosed with abdominal pain of unspecified causes. Regarding the allegation that the licensee does not ensure staff have the ability to communicate with residents, the Department conducted an investigation. Interviews with staffs and residents indicated that staff are able to communicate with residents. Although the above allegations may have happened or are valid, there is not a preponderance of evidence to prove whether the allegations did or did not occur, therefore the above allegations are UNSUBSTANTIATED. Report is reviewed and a copy of this report is provided to the administrator.