Complaint·June 4, 2021

Concerning the facility not maintaining a comfortable temperate for residents, during the LPA's on site 10-day visit, LPA Filouane verified the facility's temperature on multiple floors in the hallways. The facility had a constant temperature reading of 68 degrees Fahrenheit. According to Title 22 regulations, a facility shall heat rooms to a minimum temperature of 68 degrees Fahrenheit. Title 22 regulations also state that nothing shall prohibit residents from adjusting individual thermostatic controls. After review, this allegation is unsubstantiated. Concerning the allegation of the facility not safeguarding a resident's personal belongings, LPA Filouane reviewed the incident report submitted to CCLD along with police reports of two residents who reported their belongings were stolen. Police reported to the facility that the theft could not be substantiated as there was a lack of information, details regarding the number of items, and evidence. The resident reporting the theft could not verify additional information about the alleged stolen items to the police. The facility has a theft and loss program enacted as required by Title 22 and has reported to the required entities. After review, this allegation is unsubstantiated. Concerning the allegation of the facility not allowing residents to choose a healthcare provider, this facility is an Assisted Living facility, which assists residents in living independently. During an interview with the DCP, the DCP stated the facility recommends a healthcare provider to residents who are from out of the area searching for healthcare but does not require a certain provider. After review, this allegation is unsubstantiated. Concerning the allegation of staff not properly trained, LPA Filouane observed staff at work during the on-site visit. During an interview with the ED and DCP, LPA requested training records of staff members to review. LPA reviewed the training records of Licensed Vocational Nurses, Medical Technicians, and Caregivers, and LPA observed current training. After review, this allegation is unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. This report was reviewed and discussed with the Executive Director and Director of Campus Programs.