Complaint·June 30, 2023

Following the October meeting, DPOA arranged to have client's private home cleaned and set up for safety. This included sorting through mail, tax and financial docume nts, unpaid bills, clearing dirty laundry, clothing and clutter, as well as retaining a private care manager and hiring and scheduling 24 hour companions. Pre-placement appraisal completed prior to client's RCFE admission states that client has poor short-term memory and confusion. Facility's care plan identified that client was disoriented, forgetful and repetitious. As per MD reports dated 10/27/21--prior to admission--1/31/23, and 2/9/23, client has mild cognitive impairment and prior alcohol dependency. Most recent MD report states that 24 hour monitoring is needed due to intermittent confusion. Former resident acknowledged that in order for her to return home, she had to be fully able to access and manage the stairs in and outside her private residence. When she recovered from her injury, she expressed her desire to return home, and Ombudsman was instrumental in facilitating this in March 2023, with 24 hour companions. Her personal right to leave facility was not violated and the length of time she lived at facility was not a concern. Due to client's intermittent confusion, forgetfulness and short-term memory loss, this allegation cannot be determined to be substantiated or unfounded. Although the allegation may have occurred or is valid, there is not enough evidence to prove the alleged violation did or did not occur.