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Inspection visit

Complaint

SUTRO HEIGHTS CORPORATIONLicense 3856010972 citations on this visit
2 citations recorded

Inspector’s narrative

What the inspector wrote

As part of the investigation, LPA requested for a copy of R1's admission agreement and the facility was not able to provide it. According to the staff #1 (S1), the facility did not have a copy of the admission agreement on file and the former facility manager has it. This is a deficiency and will be cited on LIC 809 under Admission Agreement as the facility shall retain the original signed and dated admission agreement in resident's file. LPA interviewed the former facility manager who acknowledged that the facility has yet refunded the unused portion of the payment to R1's responsible party as the facility has made several attempts to refund R1's remaining balance to R1's responsible party but there was no success. The former facility manager agreed to provide written communication to CCL to show that attempts were made for the refund and a copy of R1's signed admission agreement. However, CCL has not received any documents from the former facility manager. Based on the facility's standardized admission agreement, it states that refund would be issued in 30 days following the effective termination date. Based on interviews and documents provided, this allegation is deemed substantiated as R1 passed away in January 2022 and the refund of the unused portion of the payment for January 2022 has not been issued and received by the responsible party. Regarding to allegation of- resident's representative did not received a copy of the admission agreement, according to the family member, R1's responsible party signed some admission paper work and requested for a copy of the signed documents several times but has yet received it. As part of the investigation, LPA interviewed the former facility manager who stated that a copy of the admission agreement was emailed to the responsible party and will provide a copy to CCL. However, this information was not provided.. After the investigation, this allegation is deemed substantiated as the facility was not able to provide proof that a copy of the signed and dated admission agreement and all subsequent signed and dated modifications, to the resident or the resident's representative. Based on interviews and record reviews during the investigation, the preponderance of evidence standard has been met. Therefore, this allegations were determined to be substantiated. Deficiencies of the California Code of Regulations, Title, 22 cited on the LIC9099-D. Failure to correct the deficiencies may result in civil penalties. Report was discussed with Administrator, a copy is provided and Appeal Rights provided.

Citations

9 citations recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 1569.652(c)Type B

    §1569.652 Termination of admission agreement upon death of resident;...(c) A refund of any fees paid in advance....within 15 days after the personal property is removed. This requirement is not met as evidence by: In January 2022, R1 stayed at the facility for a few days and the responsible party paid for the entire month but the facility has yet refunded the unused portion of the payment to the RP poses a potential risk to person(s) in care.

  • 87507(e)Type B

    Provide copies of signed agreements and amendments

    87507 Admission Agreements..(e) The licensee shall provide a copy of the signed and dated current admission agreement,..to the resident or the resident's representative, The requirment is not met as evidenced by: The facility did not provide a copy R1's admission agreement to R1's responsible party despite R1's responsible party's requests which poses a potential risk to person(s) in care.

  • 87413(a)(2)Type A

    87413 Personnel - Operations (a) In each facility:(2) Care and supervision of residents shall be provided without physical or verbal abuse, exploitation or prejudice. The requirement is not met as evidenced by: staff #1 (S1) yelled at residents during care and supervision which poses an immediate health risks to residents in care.

  • Right to personal privacy in daily care

    87468.2 Additional Personal Rights of Residents in Privately Operated Facilities (a) In addition to the rights listed in Section 87468.1,...(1) To have a reasonable level of personal privacy in accommodations... This requirement is not met as evidenced by: The facility moved and displaced resident #1's personal belongings from R1's room without R1's presence, and consent which poses a potential health risks for resident in care.

  • 1569.80(a)Type A

    §1569.80 Care and services decision making; meeting; written record a) A resident of a residential care facility for the elderly, or the resident's representative, or both, shall have the right to participate in decision making regarding the care and services to be provided to the resident. This requirement is not met as evidenced by: R1 is satisfied with services that was provided by the home health visiting nurse. However the facility pressured R1 discontinuing the services from this visting nurse which posed an immediately health risks to resident in care.

  • 87457(c)(3)Type B

    87457 Pre-Admission Appraisal - General(c)Prior to admission a determination of the prospective resident's suitability for admission shall be completed..(3) The prospective resident, or his/her responsible person,...shall be involved in the development of the appraisal. This requirement is not met as evidenced by R1 and R2's appraisal needs/service plans were not signed indicating it's reviewed and agreed by the residents and/or their responsible parties which poses a potential health risk to residents in care.

  • 87463(a)Type B

    Update reappraisal at required intervals

    87463 Reappraisals(a) The pre-admission appraisal shall be updated, in writing as frequently as necessary to note significant changes and to keep the appraisal accurate. This requirement is not met as evidenced by: during the 10-day initial complaint visit, LPA observed R1 and R2 have half bed rails up by the head of their beds, however, the need of utilzing this device was not reflected in their appraisal needs which poses a potential health risk to residents in care

  • Maintain physician order documentation in resident record

    87608 Postural Supports (a) Based on the individual's preadmission appraisal, Postural supports may be used under the following conditions.(3) A written order from a physician indicating the need for the postural support... This requirement is not met as evidence by: R1 and R2 have half bed rails by the head of the bed and there was no written order from their physician which poses a potential health risks to residents in care.

  • 87506(a)(b)(15)Type B

    87506 Resident Records(a)The licensee shall ensure...a current record is maintained for each resident in the facility.. readily available to facility staff and to licensing agency staff..(b) Each resident’s record shall contain.. (15)The admission agreement..This requirement is not met as evidenced by: the facility did not have resident #1 (R1)'s admission agreement in the facility which poses a potential health risk to residents in care.

FAQ · About this visit

Common questions about this visit

What happened during the October 20, 2022 inspection of SUTRO HEIGHTS CORPORATION?

This was a complaint inspection of SUTRO HEIGHTS CORPORATION on October 20, 2022. 2 citations were issued: 2 Type B.

Were any citations issued to SUTRO HEIGHTS CORPORATION on October 20, 2022?

Yes, 2 citations were issued (0 Type A, 2 Type B). The first citation was for: "§1569.652 Termination of admission agreement upon death of resident;...(c) A refund of any fees paid in advance....withi..."

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.