Complaint·May 10, 2023

According to the building engineer, he/she was notified by the facility via phone on 3/25/2023 that one of the technicians was drilling to install a grab bar in a shower room and accidentally punctured a hold in the main hot water line. The building engineer provided instructions to facility over the phone and contacted the facility's general contractor, CW Dillion right away. The building engineer stated that the contractors arrived at the facility within 30 minutes after the phone call and hot water was restored on the same day and the temperature was measured at 105- 110 degrees F. However, some problems were discovered during the repair which lasted few days but it did not affect the hot water temperature that was also maintained at 105-118 degrees F. In addition, the building engineer stated that prior to the incident, the hot water temperature was automatically set at 116 degrees F but during the repair, it took a little longer for the hot water to reach 116 degrees F but the temperature was always adequate. Furthermore, the building engineer stated that as part of the preventive maintenance program, he/she was performing weekly water temperature checks for the entire building and the hot water temperatures were always within range. Based on the documentation from the outside contractor, they received a call on 3/25/2023 at around 3PM, and hot water was turned on at 5:30PM. They tested the hot water and the temperature was consistent between 105- 110 degrees F. They also noted that the facility was advised that it could take several hours to get above 110 degrees mark as tenants used the hot water. Based on the facility's weekly temperature log during the week of the repair, it revealed the hot water temperature was measured at 112- 120 degrees F. LPA interviewed 5 residents and all of them reported that they were aware of the incident, and the hot water was not as hot as usual but it was not cold as well. In addition, they stated that their daily routine was not interrupted by the incident. LPA tested water temperature in 6 apartments on different floors and all the temperature measured at 113- 115.9 degrees F. Based on interviews, record review and observation. this allegation is deemed to be unsubstantiated. Although the above investigations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED. This report is reviewed and discussed with