Complaint·May 10, 2023

According to the building engineer, no one has reported the doors were broken and/or a resident was stranded on the rooftop for 45 minutes. In addition, the building engineer explained that if any of the doors were malfunctioned and residents were locked outside, they could talk into their tempo (wrist watch) and request assistance from facility staff. In addition, the building engineer stated that rooftop door was serviced in November, 2022. After the investigation, this allegation is deemed to be unsubstantiated. Regarding to allegation of- resident was not accorded safe, healthful and comfortable accommodations as related to malfunctioned door(s), the reporting party stated that R1 fell multiple times due to the doors. As part of the investigation, LPA interviewed R1 and other residents. According to R1, he/she fell one time on the rooftop while walking the dog. However, he/she slipped but it was not related to the doors. Based on documentation provided, it revealed that R1 slipped and fell once on the rooftop while walking the dogs. LPA interviewed 4 additional residents and all of them reported that they have not encountered the 3rd floor and the rooftop doors being malfunctioned. After the investigation, this allegation is deemed to be unsubstantiated. Although the above investigations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED. This report is reviewed and discussed with the administrator; a copy is provided.