Complaint·July 26, 2023

Regarding the allegation that staff do not meet residents hygiene needs while in care, according to the reporting party, the residents on the 4 th floor with scabies are not being bathed nor changed. During the investigation, LPA interviewed the Executive Director, Assistant General Manager, Deborah Suarez, and Care Coordination Director, Shirley Cheung and reviewed resident files. According to the Executive Director and staff interviewed, they denied this allegation. Based on the staff interviewed, it was indicated that when the facility received confirmation on 7/21/2023 that R1 tested positive for scabies, all residents and all staff in the memory care unit were treated with the scabies prescription on 7/22/2023. Furthermore, on 7/23/2023, all resident apartments were cleaned, staff provided all memory care unit residents with showers, changed their linens and laundered their personal clothing. Therefore, based on the interviews conducted, and information collected, the allegations above are UNSUBSTANTIATED, meaning that although the allegation may have happened or is valid, there is no preponderance of evidence to prove that the alleged violation occurred. Report is reviewed with the Executive Director, Sarah Lolayan and a copy is provided.