Complaint·August 23, 2023

Page 2 - LIC9099 Positive residents are isolated in their rooms and visitation guidelines are in place requiring visitors to wear N95 masks and face shields if visiting. Staff members in memory care are observed wearing N95 masks and face shields during tour. Notifications to family members are going out on this day due to DPH outbreak status being declared. No staff have tested positive at this time. Facility is abiding by current Provider Information Notification updates at this time. This allegation is unfounded. This agency has investigated the complaint alleging, Staff did not comply with infection control practices resulting in a H&S risk . We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint. No citations issued. Report is reviewed with Deborah Suarez.