Incident investigation·October 25, 2023

On October 25, 2023, Licensing Program Analyst(LPA), John Calandra and Licensing Program Manager(LPM), Cara Smith arrived at the facility to follow up in regards to an incident report received on September 21, 2023 regarding a resident who left the facility unattended. LPA Calandra and LPM Smith were greeted by Shirley Cheung, Care Coordination Director, Sarah Laloyan, Senior Vice President of Operations, and Deborah Suarez, Assistant General Manager and explained the purpose of their visit. Shirley Cheung and Sarah Laloyan, informed the LPA and LPM that the resident had left the facility with other residents for a community walk with their spouse. The resident came back to the community and notified the front desk staff that they would like to continue their walk. The resident did not sign in or out via the Accushield system.This is not considered an abnormal practice based on an interview with Deborah Suarez, Assistant General Manager. LPA Calandra and LPM Smith reviewed and collected several documents including the resident's LIC 602, list of activities for the day, notes regarding the incident, Absentee notification plan, etc. At this time, there are no deficiencies cited. A copy of this report was reviewed with Shirley Cheung, Care Coordination Director, Sarah Laloyan, Senior Vice President of Operations, and Deborah Suarez, Assistant General Manager and left at the facility.