Complaint·October 31, 2023

On this day Licensing Program Analysts (LPA) John Calandra, Grace Donato, and Licensing Program Manager(LPM) April Cowan conducted an unannounced complaint investigation visit in order to deliver the findings regarding the allegation received. The LPAs and LPM met with Shirley Cheung, Care Coordination Director(CCD) and Deborah Suarez, Assistant General Manager(AGM) and explained the purpose of today's visit. During LPA Jaime Vado's investigation on October 10, 2023, the LPA conducted interviews, reviewed pertinent documents, and made observations of the memory care unit. LPA Vado could not identify any staff shortages per observations made. The facility scheduling shows staffing is in place and demonstrated they are able to meet the needs of residents. This allegation is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. Report reviewed with Shirley Cheung, CCD and Deborah Suarez. A copy of the report was left at the facility.