Complaint·September 5, 2024

On 09/05/2024, Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced complaint investigation visit to deliver findings regarding the received allegations. LPA met with general manager Matt Turner and LPA explained the purpose of today's visit. During the investigation, LPA conducted interviews and reviewed pertinent documentation related to the complaint allegations. It was discovered that both residents R1 and R2 did sign admission agreements with the facility and had specific move in dates. Due to circumstances, such as a rate increases due to higher level of care being needed for both residents, both residents did not move in, and decided to submit their notices of moving out. Both residents never moved into the facility, but per the admission agreements signed is does indicate a 60 day notice to the facility if a resident decides to move out. The facility is upholding that 60 day notice rule and are charging the residents for those 60 days. Additionally regarding the admission agreement, the agreed upon rates at time of admission signing was in place until the facility discovered after signing that both residents needed additional services added to their care plans which increased the rate at time of signing. Assessments were done at the time of signing but new services were needing to be added and new physicain's reports and service plans were needed to address the additional changes. These allegations are unfounded. This agency has investigated the complaint alleging, "Staff did not do a proper assessment, Staff are charging residents for services not rendered, and Staff are not following the admission agreement". We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint. Report is reviewed with Matt Turner and a copy is provided.